Customer Service Representative
3.
0 Denver, NC Denver, NC Estimated:
$37.
4K - $47.
3K a year Estimated:
$37.
4K - $47.
3K a year 3 days ago 3 days ago 3 days ago Summary The Customer Service Representative responds to customer inquiries by telephone to provide non-technical problem resolution.
The Customer Service Representative resolves routine and basic problems and communicates solutions or requested information to the customer.
He/she also analyzes a customer's service needs and refers to other service or technical departments for follow-up as needed.
The Customer Service Representative is also a valuable role model for the entire organization and active contributor to Great Place to Work.
Essential Duties and Responsibilities Answers incoming customer calls.
Analyzes customer needs.
Escalates technical calls to the correct technician level.
Provides part numbers to ASA's.
Creates service cases for each individual unit and work orders to document parts and service appointments.
Dispatches service appointments as required.
Resolves non-technical customer-related issues.
Uses a customer relationship application or database to record activities and research product information.
Provides support to other Customer Service Representatives or within the department, as necessary.
Follows up with other departments to resolve problems as needed.
Understands and adopts the Taste of Success, embracing and promoting Unox culture.
Other duties as assigned.
Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Integrity - Do the right thing in a reliable way, being honest, dependable, and showing good judgment.
Motivation - Driven by the achievement of Taste of Success and embraces Unox values.
Understanding and decision making- Ability to learn from mistakes and improve, developing self-awareness, also through feedback.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Helping others to change their mind or behavior if it's in the best interest for Unox.
People Orientated - Leads by example, heads up and collaborative approach, engaging with peers in constructive and collaborative manners.
Feedback - Build a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate, and concrete.
Sense of Urgency?-- Proactive, respect time and anticipate deadlines.
Process Driven -- Ability to sharpen process, working to improve efficiency, while maintaining value and and organizational knowledge.
Kaizen -- Strategic and growth mindset, embrace activities that create a team atmosphere and improve standards ensuring customer experience, people engagement, quality and safety.
Smart and Dynamic -- Understand mistakes, learn fast, deal with new and difficult situations, characterized by energy, deliver effective action, move things.
Collaborative -- There is no job that is too small or too meaningless that cannot be done.
Customer Service?-- General knowledge of Customer Service principles and processes.
Administration?-- Knowledge of office principles and processes for providing efficient and effective office policies and procedures.
Ability to prepare reports and business correspondence.
Complex Problem Solving?-- Anticipates, recognizes, and solves the most complex problems that occur within the team, department, or customer.
Reviews related information to develop and evaluate options and implement solutions.
Autonomy and Discretion - Works independently with little to no supervision.
Makes decisions that consider not only established options and procedures, but may also set a new precedent with supervisor support.
Oral Comprehension?-- The ability to listen actively and understand information and ideas presented through spoken words and sentences.
Oral Expression?-- The ability to communicate information and ideas in speaking so others will understand.
Maintaining professionalism and approaching situations with a team attitude.
Problem Sensitivity?-- The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing that there is a problem.
Education and/or Experience High school diploma or equivalent desired Previous Customer Service Experience Salesforce, SAP, and/or Outlook experience preferred Supervisory Responsibilities None Physical Requirements The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects.
The physical demands for medium work requirements are more than those for Light Work.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors, Environmentally Controlled Environmental, Health and Safety Employee will follow all Environmental Health and Safety rules that are set forth by the company.
Comments This job description is an outline of the major recurring responsibilities of the job.
It is not intended to be all-inclusive of the work to be performed.
Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Denver, NC Denver, NC Estimated:
$37.
4K - $47.
3K a year Estimated:
$37.
4K - $47.
3K a year 3 days ago 3 days ago 3 days ago Summary The Customer Service Representative responds to customer inquiries by telephone to provide non-technical problem resolution.
The Customer Service Representative resolves routine and basic problems and communicates solutions or requested information to the customer.
He/she also analyzes a customer's service needs and refers to other service or technical departments for follow-up as needed.
The Customer Service Representative is also a valuable role model for the entire organization and active contributor to Great Place to Work.
Essential Duties and Responsibilities Answers incoming customer calls.
Analyzes customer needs.
Escalates technical calls to the correct technician level.
Provides part numbers to ASA's.
Creates service cases for each individual unit and work orders to document parts and service appointments.
Dispatches service appointments as required.
Resolves non-technical customer-related issues.
Uses a customer relationship application or database to record activities and research product information.
Provides support to other Customer Service Representatives or within the department, as necessary.
Follows up with other departments to resolve problems as needed.
Understands and adopts the Taste of Success, embracing and promoting Unox culture.
Other duties as assigned.
Knowledge, Skills, and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Integrity - Do the right thing in a reliable way, being honest, dependable, and showing good judgment.
Motivation - Driven by the achievement of Taste of Success and embraces Unox values.
Understanding and decision making- Ability to learn from mistakes and improve, developing self-awareness, also through feedback.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Helping others to change their mind or behavior if it's in the best interest for Unox.
People Orientated - Leads by example, heads up and collaborative approach, engaging with peers in constructive and collaborative manners.
Feedback - Build a strong, direct feedback culture, by providing feedback that is constructive, frequent, immediate, and concrete.
Sense of Urgency?-- Proactive, respect time and anticipate deadlines.
Process Driven -- Ability to sharpen process, working to improve efficiency, while maintaining value and and organizational knowledge.
Kaizen -- Strategic and growth mindset, embrace activities that create a team atmosphere and improve standards ensuring customer experience, people engagement, quality and safety.
Smart and Dynamic -- Understand mistakes, learn fast, deal with new and difficult situations, characterized by energy, deliver effective action, move things.
Collaborative -- There is no job that is too small or too meaningless that cannot be done.
Customer Service?-- General knowledge of Customer Service principles and processes.
Administration?-- Knowledge of office principles and processes for providing efficient and effective office policies and procedures.
Ability to prepare reports and business correspondence.
Complex Problem Solving?-- Anticipates, recognizes, and solves the most complex problems that occur within the team, department, or customer.
Reviews related information to develop and evaluate options and implement solutions.
Autonomy and Discretion - Works independently with little to no supervision.
Makes decisions that consider not only established options and procedures, but may also set a new precedent with supervisor support.
Oral Comprehension?-- The ability to listen actively and understand information and ideas presented through spoken words and sentences.
Oral Expression?-- The ability to communicate information and ideas in speaking so others will understand.
Maintaining professionalism and approaching situations with a team attitude.
Problem Sensitivity?-- The ability to tell when something is wrong or is likely to go wrong.
It does not involve solving the problem, only recognizing that there is a problem.
Education and/or Experience High school diploma or equivalent desired Previous Customer Service Experience Salesforce, SAP, and/or Outlook experience preferred Supervisory Responsibilities None Physical Requirements The physical requirements described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects.
The physical demands for medium work requirements are more than those for Light Work.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Indoors, Environmentally Controlled Environmental, Health and Safety Employee will follow all Environmental Health and Safety rules that are set forth by the company.
Comments This job description is an outline of the major recurring responsibilities of the job.
It is not intended to be all-inclusive of the work to be performed.
Other related job objectives, special assignments and less significant responsibilities will be performed by the incumbent(s).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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