Concierge
Twin Mills Club Twin Mills Club Denver, NC Denver, NC Part-time Part-time $15 - $16 an hour $15 - $16 an hour 5 days ago 5 days ago 5 days ago Trilogy Lake Norman:
Twin Mills Club Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more.
The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.
Where:
Located in the attractive Huntersville area near Charlotte, North Carolina POSITION Overview:
The Concierge is responsible for welcoming members and guests and responding to their needs while working at the front desk and/or entrance to the facility.
Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club.
This position reports to Member Service Manager.
KEY
Responsibilities:
Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.
Respond to requests and direct calls to staff members and relay messages.
Screen members and guests for applicable building access, according to community regulations.
Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
Maintain daily standard operating procedures for the opening Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc.
Provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc.
Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies.
Work with maintenance staff to provide a clean environment for members and guests.
Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.
Other duties and responsibilities may be assigned.
PERSONAL ATTRIBUTES:
Must be highly customer oriented and responsive with high need for closure.
Able to work under pressure and balance multiple priorities and assignments.
Strong team-building skills including the ability to lead, cooperate, and motivate.
Must be role model and able to live our BlueStar core values:
Honesty and Integrity Respect for the Individual Teamwork Competitive Spirit MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
High School diploma or equivalent preferred.
One to three years' relative customer service experience.
Experience in a Homeowner Association environment preferred.
Computer literate with proficiency in Microsoft Office.
Club Management System software preferred.
Must be flexible and adaptable to rapid change.
Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
Must have excellent communication skills.
Ability to work well with others and provide exceptional customer service for members and guests.
Must be self-motivated, follow direction, and able to work independently with little supervision.
Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
Must have good time management, organization, and follow-up skills.
Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
This position requires a flexible schedule to include evenings and weekends.
Valid driver's license may be required.
WORK ENVIRONMENT:
This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines.
The noise level in the work environment is usually moderate.
Job Type:
Part-time Pay:
$15.
00 - $16.
00 per hour Schedule:
Day shift Ability to Relocate:
Denver, NC 28037:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Twin Mills Club Built with the outdoors in mind, the Club includes indoor and outdoor pools, The Outfitter, a space complete with kayaks, bikes, and other outdoor gear, Pickleball and tennis courts, access to a fleet of boats at nearby Lake Norman, and more.
The feature restaurant, The Foundry, and the Event Center are open to the public and available for dining reservations and private event bookings.
Where:
Located in the attractive Huntersville area near Charlotte, North Carolina POSITION Overview:
The Concierge is responsible for welcoming members and guests and responding to their needs while working at the front desk and/or entrance to the facility.
Professional and friendly communication, coordination, and cooperation sets the tone for positive resident and guest attitudes while visiting the Club.
This position reports to Member Service Manager.
KEY
Responsibilities:
Greet and welcome members and guests in an energetic and friendly fashion, according to Trilogy protocol, via phone or onsite.
Respond to requests and direct calls to staff members and relay messages.
Screen members and guests for applicable building access, according to community regulations.
Provide guests and members with information, including a variety of quality choices and arrangements regarding the Club, recreation, or other activities; must have extensive knowledge of the Club and local area events.
Maintain daily standard operating procedures for the opening Assist Member Services Manager with administrative support, such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers, etc.
Provide resident services, business center support (copying, mailing, and Fax), event registration and fee collection, access to lost and found, etc.
Maintain the organization and function of all front office equipment and the lobby; assure proper inventory of general office supplies.
Work with maintenance staff to provide a clean environment for members and guests.
Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions.
Other duties and responsibilities may be assigned.
PERSONAL ATTRIBUTES:
Must be highly customer oriented and responsive with high need for closure.
Able to work under pressure and balance multiple priorities and assignments.
Strong team-building skills including the ability to lead, cooperate, and motivate.
Must be role model and able to live our BlueStar core values:
Honesty and Integrity Respect for the Individual Teamwork Competitive Spirit MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
High School diploma or equivalent preferred.
One to three years' relative customer service experience.
Experience in a Homeowner Association environment preferred.
Computer literate with proficiency in Microsoft Office.
Club Management System software preferred.
Must be flexible and adaptable to rapid change.
Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
Desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public.
Must have excellent communication skills.
Ability to work well with others and provide exceptional customer service for members and guests.
Must be self-motivated, follow direction, and able to work independently with little supervision.
Must demonstrate initiative, with an ability to think, work, solve practical problems, and make independent decisions based on sound judgment.
Must have good time management, organization, and follow-up skills.
Must be able to consistently achieve high work standards; attention to detail, accuracy and timeliness is expected.
Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
This position requires a flexible schedule to include evenings and weekends.
Valid driver's license may be required.
WORK ENVIRONMENT:
This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines.
The noise level in the work environment is usually moderate.
Job Type:
Part-time Pay:
$15.
00 - $16.
00 per hour Schedule:
Day shift Ability to Relocate:
Denver, NC 28037:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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