Lead Professional PetStylist - The Groomery

The Groomery by PetSmart is a new approach to make our clients' pets look ready for the runway. A stand-alone salon with a spa-inspired design, the Groomery will provide upscale and innovative grooming services to the city's most stylish pets. We are looking for a dedicated and passionate team of associates to create a personalized salon experience that is as unique as the pet itself. Join us for this new and exciting opportunity!
Join our team as a Lead Pet Stylist / Groomer
As a Pet Stylist in the Groomery, you'll have the opportunity to build personal relationships with your clients each time they visit and truly become a part of their family. You'll get to know their pets' styles and personalities to create a customized, stylish experience just for them! And, as an added bonus, you'll be able to share in the joy that comes with picking up a freshly coiffed pet! It's impossible not to smile and take pride in the work that you do for your clients!
As the Lead Pet Stylist / Groomer, you will:
Perform Hands on Pet (HOP) assessment on all pets to recommend services and build trust with the pet parents
Perform dog grooming services to breed standards and to client's personal preferences
Maintain a high level of cleanliness, sanitation, and humane conditions for all pets in the grooming area.
Ensure the safety and well-being of every pet and associate in the store, taking immediate action whenever necessary
Conduct leadership activities in the absence of a store leader, including opening and closing the store, pet safety inspections, and management of associates
Collaborate with leadership on other duties as needed
We look forward to seeing your application to join our Groomery Team!
This job summary is intended to describe the general nature and level of work associates assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired in to.
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetics, and protected veteran status, as well as any other characteristic protected by federal, state or local law.
The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
The following knowledge, skills, abilities are necessary to be successful in this job:
Knowledge of customer service principles.
Knowledge of salon services, promotions, and incentives.
Knowledge of basic business math.
Knowledge of safety policies, laws and regulations.
Knowledge of store opening and closing procedures.
Knowledge of cash handling.
Knowledge of proper bathing, brushing and grooming techniques, as well as breed standards for advanced and complex grooming.
Ability to properly and safely bath, brush and groom dogs to breed standards.
Ability to effectively lead others.
Ability to build and maintain professional relationships with superiors and coworkers.
Ability to use registers, phones, computers, and scheduling software to assist Pet Parents.
Ability to read, write, speak and understand English.
Education and Experience
Demonstrated competencies required for this job are most often acquired through the following practical experience and level of academic education and/or training as suggested below.
Education/Training: Minimum of High school diploma or GED.
Experience: 1 year of grooming experience and some experience leading others inside or outside of work.
Certifications and Licenses
Must possess or be able to acquire the following certification(s) and/or licenses:
SPLASH Training
PetSmart Groom Academy (or passing technical review by District Academy trainer).

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